Privacy Policy

Summary

"Udhaar" (a product of “Consights Tech Pvt Ltd”) represents a technology platform for financial institutions that are interested in providing various financial products and services to their customers and potential borrowers. Since as a company we are leveraging technology advancements to drive financial inclusion, we deal with lot of financial/non-financial insights which helps us provide the various services to you in a seamless and personalized manner.  We assure you our best efforts in protecting your information in safe, secure and responsible manner because we value your privacy. In case you feel otherwise, have a suggestion to make etc, feel free to mail us on care@udhaar.co or reach us via social media.  

 

Privacy Policy

What personal information do we collect from the people that visit website or app?

When registering on our site or applying for loan, as appropriate, you may be asked to enter your name, email address, phone number, KYC document details (Aadhaar, Driving License, PAN Card, Voter ID, Ratione etc), place of residence, occupation, age, or other details to help you with fulfilling your requirement or as mandated by the law of the country. To assess your creditworthiness, we gather data points from multiple sources about you including from your devices, public records and third-party data services. The data from your device includes your location, apps you use, which device you use, your contacts, your transactional messages(SMS) with businesses. We don’t read your personal conversations in any manner.

How do we use your information?

We may use the information we collect from you when you register, make a loan request,  sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

How we work to protect your data

We are strongly committed to ensuring that your Information is secure. To prevent unauthorised access or disclosure of Information we have reasonable physical, electronic and managerial procedures in place to keep your information safe.

Wherever we collect any potentially sensitive information , that information is encrypted and transmitted to us in a secure way. On websites, you can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page where we collect the payment information.

However, this high level of protection can only be effective if you follow certain security practices yourself as well.  You must never share your account or login details with anyone. If you are concerned that any of your login details have been compromised, you can change them any time once you are logged on but you should always also immediately contact our customer services and tell us why you think your login details have been compromised.
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Although we make good faith efforts to store Information in a secure operating environment that is not open to the public. However, as effective as our security measures are, no security system is impenetrable. and we will not be able to guarantee that there will be no unintended disclosures of your Information. If we become aware that your Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law.

 

User consent and empowerment

 

You have access to and control over information. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Transaction and Data Gathering:

Udhaar is capable of and will collect information on transactions linked to the Udhaar account and required for processing of Udhaar credits and debits to member's accounts. By definition this shall include all transactions on the Website, mobile application, at the Udhaar Partners, all promotional campaigns through emails, SMS or any other communication channel, at any other participating affiliates, subsidiary, program partners, surveys and more

All the above information is collected for:

 

Data Aggregation and Sharing

We do not provide any of your personally identifiable information to our clients or advisers and only a summary or aggregated data is provided to them as part of Consumer insights to help them make their products and services better from understanding their customers.

Because we connect with you on their behalf, they do not have access to your personally identifiable information unless you provide us the consent to share it with them.

We offer you the choice to participate in offers from our partners. It is your decision whether or not to share your personally identifiable information with them. We recommend you to carefully read privacy policy of our partners before divulging your personally identifiable information, as we will not be held liable for the information practices of third-parties. Members may receive promotional offers and campaign details by email among other means. If you have opted to receive promotional offers there will be unsubscribe options with all such category of offers and members can choose to unsubscribe from such offers at any time by following the mentioned procedures.

 

We may occasionally share our information with trusted third party data processors to organise, process, clean & analyse our data to help us better understand the trends and segments within our member base. We shall use this information solely with the purpose of enhancing the value of the program for the member base and to better tailor our offers to suit your specific interests. All such third parties shall be bound by a non-disclosure agreement to maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.

The entity that will collect, store and maintain information provided by you is  Consights Tech Pvt Ltd, Binodpur, Katihar, Bihar -854105, India.

In some situations, however, we are required to or we may provide all information we collect about you to third parties outside our group companies, as permitted by law, such as, with your consent:

Disclosure to Credit Rating Agencies:
To make an improvement in its business and service quality, we may share the personal information of a user with Credit Rating Agencies or as may be directed by any government regulatory/ statutory authority.

Updates to your information

From time to time we shall ask the members to update their contact & personal information with us on our authorized website, contact centre or any other approved channels. This is to help keep you updated on any changes and enhancements on our product. We shall not be liable for any failure to notify you of program changes if you fail to update such information in a timely manner. Udhaar does not solicit or ask for any confidential information like website passwords or bank CVV and any such communication appearing to come from Udhaar should not be replied back with any confidential information.

 

Grievances

For any concerns, issues, details please contact care@udhaar.co

Version: 1.0

Last Update on 10 Jan 2020

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